Disputes and chargebacks
Follow Shopify Payments chargebacks and inquiries in StoreFleet, see when evidence is due, and know where to submit your response today.
Chargebacks and inquiries from Shopify Payments show up on the Disputes screen. You can follow each dispute and its deadline from StoreFleet.
Open the list
- In Multi-Store Sync (Shopify admin): open StoreFleet: Inventory Sync → Orders → Disputes.
- In the Dashboard: open Orders & Fulfillment → Disputes. The screen shows one shop at a time; pick the shop in the header.
Filter by status: Needs response, Under review, Accepted, Won, Lost, Prevented or Charge refunded. The list shows the order, status, amount and when evidence is due. A deadline close by is marked Due soon; a missed one, Overdue.
Read a dispute
Click a dispute to see its amount, reason, status, type (Chargeback or Inquiry), when it was opened, when evidence is due, the order and the customer. The Evidence part shows what Shopify already holds for the dispute.
Respond with evidence
The dispute page has Submit response, which opens a form for the evidence: customer information, customer communication, shipping and service documentation, cancellation and refund policy, and files (PDF, JPG or PNG). Save keeps a draft; Submit evidence sends it, after which it can’t be changed.
Reading and submitting evidence needs a permission Shopify has to approve for the app first. Until it is approved, the form shows Evidence needs Shopify’s approval (Dashboard) or Needs Shopify approval (Multi-Store Sync). Respond to the dispute from the shop’s own Shopify admin in the meantime.
If the list does not load
- StoreFleet needs one more permission to show disputes (Dashboard): the shop was connected before disputes were added. Reconnect it from Go to Shops.
- StoreFleet needs permission to read disputes (Multi-Store Sync): open StoreFleet: Inventory Sync from Apps in Shopify admin and accept the updated permissions.
Questions about a dispute you cannot answer here? Write to hello@reply.getstorefleet.com.